Contact Audio Cleaner Pro

Send a message below and a reply comes back to the email address you give — that address is the only way we answer, so please double-check it. Bug reports, export problems, billing questions and feature requests all land in the same inbox.

What to include

• Export or audio problem: the file type and sample rate you loaded, which browser you are using, and which format you exported to.
• Subscription or credits: the email address you used at checkout. Purchases are recorded against it, so that is what we look up.
• Feature request: the result you are after rather than the control you have in mind — it often has a simpler answer.

Billing and refunds

Export credits and the unlimited monthly plan are charged through Stripe, and every payment produces a receipt at the address given at checkout. An unused credit never expires, and the monthly plan can be cancelled at any time from the receipt's Stripe link — access simply runs to the end of the paid period. Refunds are considered case by case, and the Terms of Service set out that position, along with the Privacy Policy covering what is stored about you and your purchases.

Your audio stays yours

Audio Cleaner Pro decodes and renders files in the browser, so a track you load is never sent anywhere. If you are reporting a problem with a specific file, only send it if you are comfortable sharing it.